Refund policy

**Return Policy**  
**Last Updated: [03/28/2025]**  

At The Wave Hair Movement, we want you to be completely satisfied with your purchase. If you need to return a product, please review our policy below:

### **Eligibility for Returns**  
- Returns are accepted within **14 days** of receiving your order.
- Products must be **new, unopened, and in their original packaging** to qualify for a return.
- Due to hygiene and safety reasons, we **cannot accept returns on used or opened products**.

### **Return Process**  
1. To initiate a return, please contact our customer support team at **[info@thewavehairmovement.com]** with your order number and reason for the return.
2. Once your return request is approved, you will receive instructions on where to send your item.
3. Customers are responsible for purchasing and providing their own return shipping label.
4. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

### **Refunds**  
- Once we receive and inspect your return, we will notify you via email regarding the status of your refund.
- Approved refunds will be processed to the original payment method within **7-10 business days**.
- Original shipping costs are **non-refundable**.

### **Exchanges & Defective Products**  
- If you receive a defective or incorrect product, please contact us within **48 hours** of receiving your order, and we will provide a replacement or refund at no additional cost.

### **Non-Returnable Items**  
- Opened or used products.
- Products returned after the 14-day window.
- Items purchased on sale or as part of a promotional offer.

For any questions, please reach out to us at **[info@thewavehairmovement.com]**. We appreciate your business and thank you for being part of The Wave Hair Movement!